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Champions rely on a great coach in their rise to the top! The same is true for Full Circle competitors. Coaching your Service Advisors to deliver their best performances on the Full Circle stage can earn cash awards for you!
Each of your Service Advisors will compete and showcase their outstanding Customer Experience Management skills in person at your dealership. To assist their efforts, consider taking on the role of the customer identified in the video below. The winner from your dealership will be selected by your District Operations Manager.
Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Note: If one of your Service Advisors advances to the National Final, you will be invited to attend the final event in Niagara Falls, Ontario, as their guest!
Your District Operations Manager and an independent panel of judges will determine the top TWO walkaround presentations from across the Territory. First place winners will advance to the next round.
Note: If a Service Advisor from your dealership places first in the Territory selection you will win $100.
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Your Service Advisor will have the opportunity to hone their video presentation skills and submit their best 5-minute video presentation in response to an Outlander PHEV customer. Make sure your Service Advisor brings their “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
If a Service Advisor from your dealership places first in the Territory selection you will win $500 and you will be invited to attend the National Final in Niagara Falls, Ontario as their guest!
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Your Service Advisor will enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in Niagara Falls, Ontario. Make sure they are well prepared, as they will be interacting with a live customer!
Note: If a Service Advisor from your dealership advances to the Final, you will be eligible to accompany them to the event in Niagara Falls, Ontario to cheer them on! It’s a two-night, all expenses-paid trip to recognize your exemplary management and coaching skills.
Stage 1: In-Dealership
(June 19 – August 25, 2023)
Each of your Service Advisors will compete and showcase their outstanding Customer Experience Management skills in person at your dealership. To assist their efforts, consider taking on the role of the customer identified in the video below. The winner from your dealership will be selected by your District Operations Manager.
NEW for 2023: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Note: If one of your Service Advisors advances to the National Final, you will be invited to attend the final event in Niagara Falls, Ontario, as their guest!
Stage 2: Territory Selection
(August 28 – 31, 2023)
Your District Operations Manager and an independent panel of judges will determine the top TWO walkaround presentations from across the Territory. First place winners will advance to the next round.
If a Service Advisor from your dealership places first in the Territory selection you will win $100 and you will be invited to attend the National Final in Niagara Falls, Ontario as their guest!
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Stage 3: Semi-Finals
(September 1 – 22, 2023)
Your Service Advisor will have the opportunity to hone their video presentation skills and submit their best 5-minute video presentation in response to an Outlander PHEV customer. Make sure your Service Advisor brings their “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
If a Service Advisor from your dealership places first in the Semi-Final you will win $500 and you will be invited to accompany them to the Finals in Niagara Falls, Ontario!
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Stage 4: National Finals
(October 22 – 24, 2023)
Your Service Advisor will enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in Niagara Falls, Ontario. Make sure they are well prepared, as they will be interacting with a live customer!
Note: If a Service Advisor from your dealership advances to the Final, you will be eligible to accompany them to the event in Niagara Falls, Ontario to cheer them on! It’s a two-night, all expenses-paid trip to recognize your exemplary management and coaching skills.
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• If Service Advisor places first – $100.00
STAGE 3
Semi-Final
• If Service Advisor places first – $500.00
• Invited to attend National Final in support of their Finalist
STAGE 4
Final Competition
• N/A
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• If Service Advisor places first – $100.00
STAGE 3
Semi-Final
• If Service Advisor places first – $500.00
• Invited to attend National Final in support of their Finalist
STAGE 4
Final Competition
• N/A
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
Watch the customer video below with your Service Advisor. Help them understand what Jennifer’s needs are.
Help them prepare to give a 5-minute compelling VIDEO presentation (maximum 1GB), leveraging all the available tools including MiCar (or your dealership’s Customer Experience Management platform), the training materials found on Go Far Academy, and the Triple Diamond Service Experience (TDSE) Resource Guide.
Position the Semi-Final stage of the competition as an opportunity for your Service Advisor to hone their video presentation skills, to demonstrate their customer handling skills, and to display their knowledge of the service requirements needed to ensure the safe and long-term operation of their customer’s vehicles.
Ensure your Service Advisor has reviewed their 2023 Full Circle Competition website and briefly review the final two stages of the competition, the competition format, the rules and the awards.
Ensure an Outlander PHEV is available for them to conduct their walkaround, and help to prepare your service bay to facilitate a high-quality video submission (i.e. proper lighting, sound, cleanliness, etc.).
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Jennifer’s concerns. The panel of judges will evaluate each participant’s video submission using scoring criteria provided by MMSCAN and will determine the Semi-Final winner to represent your Region at the National Finals.
The Challenge:
Watch the customer video below with your Service Advisor. Help them understand what Jennifer’s needs are.
Help them prepare to give a 5-minute compelling VIDEO presentation (maximum 1GB), leveraging all the available tools including MiCar (or your dealership’s Customer Experience Management platform), the training materials found on Go Far Academy, and the Triple Diamond Service Experience (TDSE) Resource Guide.
Communication:
Position the Semi-Final stage of the competition as an opportunity for your Service Advisor to hone their video presentation skills, to demonstrate their customer handling skills, and to display their knowledge of the service requirements needed to ensure the safe and long-term operation of their customer’s vehicles.
Ensure your Service Advisor has reviewed their 2023 Full Circle Competition website and briefly review the final two stages of the competition, the competition format, the rules and the awards.
Preparation:
Ensure an Outlander PHEV is available for them to conduct their walkaround, and help to prepare your service bay to facilitate a high-quality video submission (i.e. proper lighting, sound, cleanliness, etc.).
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Jennifer’s concerns. The panel of judges will evaluate each participant’s video submission using scoring criteria provided by MMSCAN and will determine the Semi-Final winner to represent your Region at the National Finals.
Name: Jennifer Adebayo
Age: 51
Marital Status: Partner (Becky Velásquez, small business owner: Becky’s Books)
Children: none
Profession: Environmental Lawyer
Annual Household Income: $232,000
Odometer Reading: 9,350 kms
Note: Refer to end of video for additional considerations.
Name: Jennifer Adebayo
Age: 51
Marital Status: Partner (Becky Velásquez, small business owner: Becky’s Books)
Children: none
Profession: Environmental Lawyer
Annual Household Income: $232,000
Odometer Reading: 9,350 kms
Note: Refer to end of video for additional considerations.
Consider the following Best Practices when coaching your Service Advisors through their video presentations:
Ensure your Service Advisor’s presentation will set Jennifer’s mind at ease by explaining what they believe is happening with her Outlander PHEV. By offering a transparent and comprehensive explanation, it will show her that your Service Advisor is knowledgeable, trustworthy, and that they have her best interests at heart.
Encourage your Service Advisor to review all the available resources on Go Far Academy and the Triple Diamond Service Experience (TDSE) Resource Guide. It’s also good practice to always check the Super Screen for every customer intake.
Allocate time and encourage your Service Advisor to practice with a colleague, and ensure they are ready to not only address Jennifer’s concerns, but are prepared to “right sell” any parts and labour needed for the safe and long-term operation of her vehicle.
Encourage your Service Advisor to create a script and a shot list. A script will help keep them on point and a shot list will help them down the road if they are editing their video.
Pump up the excitement for the 2023 Full Circle Competition! Encourage participation and engagement by reviewing the awards your Service Advisor will be competing for as well as any individual category awards your dealership will offer.
Your Service Advisor will be required to submit a video for the semi-finals via the contest entry page linked below.