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Service Advisors must be Diamond Training Certified in order to be eligible to advance through each stage of the Full Circle Competition.
Get ready to compete with your fellow Service Advisors and showcase your outstanding Customer Experience Management skills in person at your dealership. You will be required to complete a Service Write-Up and Active Delivery Presentation, using MiCar or a simliar tool used by your dealership. The winner from your dealership will be selected by your District Operations Manager.
Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Your District Operations Manager and an independent panel of judges will determine the top TWO Service Write-Up and Active Delivery presentations from across the Territory. First place winners will advance to the next round.
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October, as a Wild Card Competitor.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Hone your video presentation skills and submit your best 5-minute video presentation in response to an Outlander PHEV customer. Make sure you bring your “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor. A total of four Service Advisors will advance to the National Final.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in NIagara Falls, Ontario. Make sure you’re ready to execute your write-up and active delivery presentation flawlessly, as you will be interacting with a live customer for your chance to win $3,000!
Stage 1: In-Dealership
(June 19 – August 25, 2023)
Get ready to compete with your fellow Service Advisors and showcase your outstanding Customer Experience Management skills in person at your dealership. You will be required to complete a Service Write-Up and Active Delivery Presentation, using MiCar or a simliar tool used by your dealership. The winner from your dealership will be selected by your District Operations Manager.
NEW for 2023: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Stage 2: Territory Selection
(August 28 – 31, 2023)
Your District Operations Manager and an independent panel of judges will determine the top TWO Service Write-Up and Active Delivery presentations from across the Territory. First place winners will advance to the next round.
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Stage 3: Semi-Finals
(September 1 – 22, 2023)
Hone your video presentation skills and submit your best 5-minute video presentation in response to an Outlander PHEV customer. Make sure you bring your “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in September as a Wild Card Competitor.
Stage 4: National Finals
(October 22 – 24, 2023)
Enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in Niagara Falls, Ontario. Make sure you’re ready to execute your write-up and active delivery presentation flawlessly, as you will be interacting with a live customer for your chance to win $3,000!
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
All Full Circle participants must be Diamond Training Certified in order to be eligible to advance through each stage of the Full Circle Competition.
Watch the customer video below. Listen carefully to Rohan’s concerns and be ready to demonstrate your ability to not only follow the write-up and active delivery processes successfully, but also improve the customer pay hours on the repair order.
Using the available training resources on GoFar Academy and the Triple Diamond Service Experience (TDSE) Resource Guide, prepare a comprehensive and engaging presentation that addresses Rohan’s concerns.
Leveraging MiCar (or your dealership’s preferred Customer Management platform), showcase service knowledge and customer handling skills by completing an effective service write-up followed by an exceptional active delivery for your District Operations Manager, ensuring Rohan is confident in your abilities, and walks away completely satisfied with his service experience.
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Rohan. Your District Operations Manager will evaluate each participant’s presentation using scoring criteria provided by MMSCAN and will determine the winner at your dealership.
Eligibility:
All Full Circle participants must be Diamond Training Certified in order to be eligible to advance through each stage of the Full Circle Competition.
The Challenge:
Watch the customer video below. Listen carefully to Rohan’s concerns and be ready to demonstrate your ability to not only follow the write-up and active delivery processes successfully, but also improve the customer pay hours on the repair order.
Preparation:
Using the available training resources on GoFar Academy and the Triple Diamond Service Experience (TDSE) Resource Guide, prepare a comprehensive and engaging presentation that addresses Rohan’s concerns.
Your Presentation:
Leveraging MiCar (or your dealership’s preferred Customer Management platform), showcase service knowledge and customer handling skills by completing an effective service write-up followed by an exceptional active delivery for your District Operations Manager, ensuring Rohan is confident in your abilities, and walks away completely satisfied with his service experience.
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Rohan. Your District Operations Manager will evaluate each participant’s presentation using scoring criteria provided by MMSCAN and will determine the winner at your dealership.
Name: Rohan Kumar
Age: 42
Marital Status: Married (Sunita Kumar – Environmental Policy Regulator)
Children: Son (Jayan, 13)
Profession: Environmental Engineer
Annual Household Income: $187,000
Odometer Reading: 1,896km
Please see the end of the video for additional information for you to consider when preparing your presentation.
Name: Rohan Kumar
Age: 42
Marital Status: Married (Sunita Kumar – Environmental Policy Regulator)
Children: Son (Jayan, 13)
Profession: Environmental Engineer
Annual Household Income: $187,000
Odometer Reading: 1,896km
Please see the end of the video for additional information to consider when preparing your presentation.
Consider the following Best Practices when preparing your service write-up and active delivery presentation:
Ensure your presentation will set Rohan’s mind at ease by explaining what you believe is happening with his Outlander PHEV. By offering a transparent and comprehensive explanation, it will show him that you are knowledgeable, trustworthy, and that you have his best interests at heart.
One of your customer’s most precious commodities is time. It’s important to strike the perfect balance between explaining things effectively, while still being respectful of their time.
To prepare for your presentation, review available resources on Go Far Academy and the Triple Diamond Service Experience (TDSE) Resource Guide. It’s also good practice to always check the Super Screen for every customer intake.
Take the time to practice with a colleague, and ensure you are ready to not only address Rohan’s concerns, but also address any other “right selling” opportunities that you may discover.
As part of your planning process, ensure you give a verbal indication when you are moving from Write-Up to Active Delivery during your presentation.
Consider the following Best Practices when preparing your service write-up and active delivery presentation:
Ensure your presentation will set Rohan’s mind at ease by explaining what you believe is happening with his Outlander PHEV. By offering a transparent and comprehensive explanation, it will show him that you are knowledgeable, trustworthy, and that you have his best interests at heart.
One of your customer’s most precious commodities is time. It’s important to strike the perfect balance between explaining things effectively, while still be respectful of their time.
To prepare for your presentation, review available resources on Go Far Academy and the Triple Diamond Service Experience (TDSE) Resource Guide. It’s also good practice to always check the Super Screen for every customer intake.
Take the time to practice with a colleague, and ensure you are ready to not only address Rohan’s concerns, but also address any other “right selling” opportunities that you may discover.
As part of your planning process, ensure you give a verbal indication when you are moving from Write-Up to Active Delivery during your presentation.