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Champions rely on a great coach in their rise to the top! The same is true for Full Circle competitors. Coaching your Service Advisors to deliver their best performances on the Full Circle stage can earn cash awards for you!
Each of your Service Advisors will compete and showcase their outstanding Customer Experience Management skills in person at your dealership. To assist their efforts, consider taking on the role of the customer identified in the video below. The winner from your dealership will be selected by your District Operations Manager.
Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Note: If one of your Service Advisors advances to the National Final, you will be invited to attend the final event in Niagara Falls, Ontario, as their guest!
Your District Operations Manager and an independent panel of judges will determine the top TWO walkaround presentations from across the Territory. First place winners will advance to the next round.
Note: If a Service Advisor from your dealership places first in the Territory selection you will win $100.
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Your Service Advisor will have the opportunity to hone their video presentation skills and submit their best 5-minute video presentation in response to an Outlander PHEV customer. Make sure your Service Advisor brings their “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
If a Service Advisor from your dealership places first in the Territory selection you will win $500 and you will be invited to attend the National Final in Niagara Falls, Ontario as their guest!
Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Your Service Advisor will enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in Niagara Falls, Ontario. Make sure they are well prepared, as they will be interacting with a live customer!
Note: If a Service Advisor from your dealership advances to the Final, you will be eligible to accompany them to the event in Niagara Falls, Ontario to cheer them on! It’s a two-night, all expenses-paid trip to recognize your exemplary management and coaching skills.
Stage 1: In-Dealership
(June 19 – August 25, 2023)
Each of your Service Advisors will compete and showcase their outstanding Customer Experience Management skills in person at your dealership. To assist their efforts, consider taking on the role of the customer identified in the video below. The winner from your dealership will be selected by your District Operations Manager.
NEW for 2023: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Note: If one of your Service Advisors advances to the National Final, you will be invited to attend the final event in Niagara Falls, Ontario, as their guest!
Stage 2: Territory Selection
(August 28 – 31, 2023)
Your District Operations Manager and an independent panel of judges will determine the top TWO walkaround presentations from across the Territory. First place winners will advance to the next round.
If a Service Advisor from your dealership places first in the Territory selection you will win $100 and you will be invited to attend the National Final in Niagara Falls, Ontario as their guest!
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to move on to the next round of the competition.
Stage 3: Semi-Finals
(September 1 – 22, 2023)
Your Service Advisor will have the opportunity to hone their video presentation skills and submit their best 5-minute video presentation in response to an Outlander PHEV customer. Make sure your Service Advisor brings their “A” game as only the top THREE submissions from across the country will be invited to participate in the National Final Competition.
If a Service Advisor from your dealership places first in the Semi-Final you will win $500 and you will be invited to accompany them to the Finals in Niagara Falls, Ontario!
NEW for 2023: Second place winners will be placed into a draw for the chance to compete at the National Final Competition in October as a Wild Card Competitor.
If a Service Advisor from your dealership is drawn as the Wild Card Competitor for the National Final, you will be invited to attend the National Final in Niagara Falls, Ontario as their guest.
Note: Only Service Advisors who are Diamond Training Certified will be eligible to advance to the next round of the competition.
Stage 4: National Finals
(October 22 – 24, 2023)
Your Service Advisor will enjoy an exciting two-night, all-expenses paid stay at the Hilton Niagara Falls in Niagara Falls, Ontario. Make sure they are well prepared, as they will be interacting with a live customer!
Note: If a Service Advisor from your dealership advances to the Final, you will be eligible to accompany them to the event in Niagara Falls, Ontario to cheer them on! It’s a two-night, all expenses-paid trip to recognize your exemplary management and coaching skills.
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• If Service Advisor places first – $100.00
STAGE 3
Semi-Final
• If Service Advisor places first – $500.00
• Invited to attend National Final in support of their Finalist
STAGE 4
Final Competition
• N/A
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• If Service Advisor places first – $100.00
STAGE 3
Semi-Final
• If Service Advisor places first – $500.00
• Invited to attend National Final in support of their Finalist
STAGE 4
Final Competition
• N/A
STAGE 1
In-Dealership Competition
• Certificate of Achievement
• Eligibility to represent Territory at Semi-Final
STAGE 2
Territory Selection
• $300.00
• Advancement to the Semi-Final
STAGE 3
Semi-Final
• $1,000.00
STAGE 4
Final Competition
• $3,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• $200.00
• Advancement to the Semi-Final (only if First Place Competitor is unavailable)
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 3
Semi-Final
• $500.00
• Name is submitted in a draw for a chance to compete as a Wild Card Competitor at the National Final
STAGE 4
Final Competition
• $2,000.00
STAGE 1
In-Dealership Competition
• N/A
STAGE 2
Territory Selection
• N/A
STAGE 3
Semi-Final
• N/A
STAGE 4
Final Competition
• $1,000.00
All Full Circle participants must be Diamond Training Certified in order to be eligible to advance past the In-Dealership stage of the competition and participate in the National Final in October.
Be sure to communicate all aspects of the Competition to your Service Advisors – before,
during and after the event. Position the competition as an opportunity for Service Advisors to demonstrate their service knowledge and customer handling skills by completing an effective service write-up followed by an exceptional active delivery for your District Operations Manager in conjunction with MiCar (or your dealership’s Customer Experience Management platform).
Ensure Service Advisors have reviewed their 2023 Full Circle Competition website and briefly review the four stages of the competition, the competition format, the rules and the awards.
Ensure your Service Team has completed all available Product Knowledge training and is Diamond Training Certified. Also ensure an Outlander PHEV is available for them to conduct their walkaround in front of your District Operations Manager.
Watch the customer video below with your Service Team. Help them get to know Rohan and understand his concerns. Help them prepare to give a 15-minute presentation, leveraging all the available tools including MiCar (or your dealership’s Customer Management platform), the training materials found on Go Far Academy, and the Triple Diamond Service Experience (TDSE) Resource Guide.
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Rohan. Your District Operations Manager will evaluate each participant’s walkaround presentation using scoring criteria provided by MMSCAN and will determine the winner at your dealership.
Eligibility:
All Full Circle participants must be Diamond Training Certified in order to be eligible to advance past the In-Dealership stage of the competition and participate in the National Final in October.
Communication:
Be sure to communicate all aspects of the Competition to your Service Advisors – before, during and after the event. Position the competition as an opportunity for Service Advisors to demonstrate their service knowledge and customer handling skills by completing an effective service write-up followed by an exceptional active delivery for your District Operations Manager in conjunction with MiCar (or your dealership’s Customer Experience Management platform).
Ensure Service Advisors have reviewed their 2023 Full Circle Competition website and briefly review the four stages of the competition, the competition format, the rules and the awards.
Preparation:
Ensure your Service Team has completed all available Product Knowledge training and is Diamond Training Certified. Also ensure an Outlander PHEV is available for them to conduct their walkaround in front of your District Operations Manager.
The Challenge:
Watch the customer video below with your Service Team. Help them get to know Rohan and understand his concerns. Help them prepare to give a 15-minute presentation, leveraging all the available tools including MiCar (or your dealership’s Customer Management platform), the training materials found on Go Far Academy, and the Triple Diamond Service Experience (TDSE) Resource Guide.
Note: To ensure fairness and consistency in the judging process, all competitors will be responding to Rohan. Your District Operations Manager will evaluate each participant’s walkaround presentation using scoring criteria provided by MMSCAN and will determine the winner at your dealership.
Name: Rohan Kumar
Age: 42
Marital Status: Married (Sunita Kumar – Environmental Policy Regulator)
Children: Son (Jayan, 13)
Profession: Environmental Engineer
Annual Household Income: $187,000
Odometer Reading: 1,896km
Please see the end of the video for additional information to consider when preparing your presentation.
Name: Rohan Kumar
Age: 42
Marital Status: Married (Sunita Kumar – Environmental Policy Regulator)
Children: Son (Jayan, 13)
Profession: Environmental Engineer
Annual Household Income: $187,000
Odometer Reading: 1,896km
Please see the end of the video for additional information to consider when preparing your presentation.
Consider the following Best Practices when preparing your service write-up and active delivery presentation:
Ensure your Service Advisors’ presentations will help set Rohan’s mind at ease by explaining what you believe is happening with his Outlander PHEV. By offering a transparent and comprehensive explanation, your Service Advisors will show him that they are knowledgeable, trustworthy, and that they have his best interests at heart.
Encourage your Service Advisors to review all of the available resources on Go Far Academy and the Triple Diamond Service Experience (TDSE) Resource Guide.
Allocate time and encourage your Service Advisors to practice with a colleague, and ensure they are ready to not only review the concerns that Rohan has expressed, but are prepared to “right sell” additional customer pay parts or labour required to ensure Rohan’s complete satisfaction.
Pump up the excitement for the 2023 Full Circle Competition! Encourage participation and engagement by reviewing the awards your Service Advisors will be competing for as well as any individual category awards your dealership will offer.
Consider the following Best Practices when preparing your service write-up and active delivery presentation:
Ensure your Service Advisors’ presentations will help set Rohan’s mind at ease by explaining what you believe is happening with his Outlander PHEV. By offering a transparent and comprehensive explanation, your Service Advisors will show him that they are knowledgeable, trustworthy, and that they have his best interests at heart.
Encourage your Service Advisors to review all of the available resources on Go Far Academy and the Triple Diamond Service Experience (TDSE) Resource Guide.
Allocate time and encourage your Service Advisors to practice with a colleague, and ensure they are ready to not only review the concerns that Rohan has expressed, but are prepared to “right sell” additional customer pay parts or labour required to ensure Rohan’s complete satisfaction.
Pump up the excitement for the 2023 Full Circle Competition! Encourage participation and engagement by reviewing the awards your Service Advisors will be competing for as well as any individual category awards your dealership will offer.